Returns & Refunds Policy

RETURNS & REFUNDS

At Azhawaiian, we want you to receive the product you ordered in the condition you expected. Because our products are produced specifically for each order, please review our return, refund and cancellation policy carefully before making a purchase.

14-DAY ISSUE REPORTING WINDOW

If your order arrives damaged, defective, incorrectly printed, or different from what you ordered, please contact us within 14 days of delivery.

Please include:

  • Your order number
  • A brief description of the issue
  • A clear photo of the product showing the problem

You do not need to return the affected product unless we specifically tell you otherwise.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If we confirm that your item is:

  • Damaged
  • Defective
  • Incorrectly printed
  • The wrong product
  • Different from the item you ordered

you may choose one of the following resolutions:

Replacement — We will arrange a replacement item.

or

Refund — We will issue a refund for the affected item.

We may request a clear photo of the product so that we can review the issue before approving a replacement or refund.

RETURNS & EXCHANGES FOR NON-DEFECTIVE ITEMS

Because our products are produced specifically for each order, we do not accept returns or exchanges for non-defective items due to:

  • Change of mind
  • No longer wanting the item
  • Personal preference
  • Ordering the wrong product
  • Selecting the wrong size
  • Incorrect personalization information submitted by the customer

Please review product details, personalization information and size charts carefully before completing your purchase.

SIZE SELECTION

Customers are responsible for selecting the correct size before placing an order.

Please review the size chart provided on the product page before purchasing.

We do not accept returns, exchanges or refunds solely because the customer selected an incorrect size.

If the item you receive is different from the size shown on your order confirmation or there is a confirmed production error, please contact us within 14 days of delivery.

PERSONALIZED & CUSTOMIZED PRODUCTS

Personalized and customized products are produced according to the information submitted with the order.

Any request to change:

  • Name
  • Date
  • Text
  • Image
  • Personalization details
  • Product option

must be submitted within 24 hours of placing the order.

After the 24-hour period, the order may already be in production and cannot be changed or canceled.

Personalized or customized products are not eligible for return or exchange because of customer preference or incorrect personalization information submitted by the customer.

If a personalized item arrives damaged, defective, incorrectly produced or does not match the personalization details submitted with the order, please contact us within 14 days of delivery.

ORDER CANCELLATIONS

Orders may be canceled within 24 hours of purchase.

After 24 hours, production may have begun and the order cannot be canceled.

Once an order has been shipped, it cannot be canceled.

If you need to request a cancellation or change, please contact us as soon as possible and include your order number.

RETURN SHIPPING

For approved damaged, defective, incorrectly printed or incorrect-item claims, you do not need to send the product back to us.

Because no physical return is required for these approved claims, there is no return shipping charge for the customer.

REFUNDS

Once a refund has been approved, we will process it to the original payment method.

After processing, it may take approximately 3–10 business days for the refund to appear, depending on your bank, card issuer or payment provider.

Azhawaiian does not control the processing time of your financial institution after the refund has been submitted.

LOST PACKAGES

If tracking information indicates that a shipment may be lost in transit, please contact us so we can review the shipment information.

If the package is confirmed as lost, we may offer you a choice between:

  • A replacement order, or
  • A refund

PACKAGES MARKED DELIVERED BUT NOT RECEIVED

If tracking shows that your package has been delivered but you cannot locate it, please first check:

  • Your mailbox
  • Front door, porch or other delivery areas
  • Other household members
  • Neighbors
  • Building reception or mailroom, if applicable

You may also contact the shipping carrier for additional delivery information.

If the package still cannot be located, please contact us. We will review the available tracking information and may provide either a replacement or refund, depending on the circumstances.

HOW TO REPORT AN ISSUE

Please contact our customer support team using the contact information provided on our website.

For faster assistance, include:

  • Order number
  • Description of the issue
  • Clear photo of the affected product when applicable

Claims involving damaged, defective, incorrectly printed or incorrect products should be submitted within 14 days of delivery.

IMPORTANT POLICY SUMMARY

Issue reporting period: Within 14 days of delivery

Change of mind: No returns or exchanges

Wrong size selected by customer: No returns or exchanges

Damaged / defective / incorrect item: Replacement or refund

Photo required for product issues: Yes

Physical return required for approved product issues: No

Order cancellation: Within 24 hours of purchase

Personalization changes: Within 24 hours of purchase

Refund processing: Approximately 3–10 business days after approval

Confirmed lost package: Replacement or refund

This policy does not limit any rights that may apply to you under applicable consumer protection laws.