PAYMENT POLICY

Last Updated: August 19, 2026

At Azhawaiian, we are committed to providing a clear, convenient and secure checkout experience.

This Payment Policy explains the payment methods available on our website, how payments are processed, shipping charges, taxes, refunds and how to handle payment-related issues.

ACCEPTED PAYMENT METHODS

Azhawaiian currently accepts the following payment methods through our secure checkout:

Credit & Debit Cards

Visa
Mastercard
American Express
Discover
Diners Club

Digital Wallets & Accelerated Checkout

Shop Pay
Shop Pay Installments
Apple Pay
Google Pay
PayPal Wallet

The payment methods available for your specific order may vary depending on your:

Location
Device
Currency
Order eligibility
Payment provider availability

The available payment options will be displayed at checkout before you complete your purchase.

Azhawaiian may add, remove or update payment methods from time to time.

SHOP PAY INSTALLMENTS

For eligible customers and qualifying orders, Shop Pay Installments may be available during checkout.

Eligibility, payment schedules, installment options and approval are determined by the applicable payment provider and may vary depending on the customer and order.

Azhawaiian does not determine or guarantee eligibility for Shop Pay Installments.

If this payment option is available to you, the applicable terms will be displayed during checkout.

PAYMENT AUTHORIZATION & PROCESSING

Payment must be successfully authorized or confirmed before an order can proceed for processing.

Depending on your selected payment method, your bank or payment provider may temporarily show a transaction as:

Pending
Authorized
Processing
Completed

The timing of payment authorization and settlement is determined by your bank, card issuer or payment provider.

ORDER TOTAL

Before completing payment, you will be able to review the total amount associated with your order.

Depending on your order and destination, the checkout total may include:

Product price
Applicable shipping charges
Discounts or promotional offers
Taxes collected at checkout, when applicable
Other applicable charges displayed during checkout

Please review your order information and final amount carefully before submitting payment.

SHIPPING CHARGES

Our current standard shipping rates are:

United States: $4.99
European Union: $8.99
United Kingdom: $8.99
Canada: $9.99
Australia: $12.99

FREE SHIPPING

Orders of $75 USD or more qualify for free standard shipping.

The applicable shipping charge or free-shipping eligibility will be displayed during checkout before payment is completed.

For full shipping information, including destinations, delivery estimates and U.S. shipping restrictions, please review our Shipping & Delivery Policy.

CURRENCY

Product prices and the currency applicable to your purchase will be displayed during your shopping and checkout experience.

Depending on your location, payment method and financial institution, your bank or card issuer may apply:

Currency conversion
Exchange-rate adjustments
Foreign transaction fees
Other bank or card-related charges

Any fees imposed independently by your bank, card issuer or payment provider are outside Azhawaiian's control.

Please contact your financial institution directly if you have questions about exchange rates or foreign transaction fees.

INTERNATIONAL TAXES, VAT, GST & CUSTOMS

International orders may be subject to:

VAT
GST
Import duties
Customs fees
Local taxes
Other government-imposed charges

Any taxes collected by us at checkout, when applicable, will be displayed as part of your order total.

Customers are responsible for any applicable taxes, duties, customs charges or similar fees that are not collected at checkout.

These charges are determined by the applicable government, customs authority or other local authority and are outside Azhawaiian's control.

For additional information, please review our Shipping & Delivery Policy.

BILLING INFORMATION

Customers are responsible for providing complete and accurate billing and payment information when placing an order.

This may include:

Billing name
Billing address
Payment information
Email address
Phone number
Other information requested by the applicable payment provider

Incorrect, incomplete or unverifiable payment information may cause a transaction to be delayed, declined or unsuccessful.

DECLINED OR FAILED PAYMENTS

A payment may be declined or fail for reasons including:

Incorrect card or payment information
Insufficient funds
Expired payment credentials
Bank restrictions
Card security settings
Payment-provider restrictions
Fraud-prevention checks
Authorization issues

If your payment is declined, please:

Review the payment information entered at checkout.
Contact your bank or payment provider if necessary.
Try another available payment method if one is offered at checkout.

Azhawaiian cannot override a payment decline made by your bank or payment provider.

PENDING PAYMENTS

In some cases, your bank or payment account may show a transaction as pending before it is fully completed.

A pending authorization does not necessarily mean that the payment has been charged more than once.

The time required for a pending authorization to be completed or released is determined by your bank, card issuer or payment provider.

If you have concerns about a pending payment associated with an Azhawaiian order, please contact us with your order information.

DUPLICATE OR UNRECOGNIZED CHARGES

If you believe you have been charged more than once for the same order, please first check whether one of the transactions is a temporary pending authorization.

If multiple completed charges appear for the same purchase, please contact our customer support team.

Please provide:

Order number
Email address used for the order
Transaction date
Amount charged
Brief description of the issue

For your security, do not send your full credit card number, CVV/security code, online banking password or other sensitive payment credentials through email or customer-service messages.

PAYMENT SECURITY

Payments are processed through the secure payment services available through our Shopify checkout.

Azhawaiian does not ask customers to send complete credit or debit card information through:

Email
Contact forms
Social media messages
Chat
Other unsecured communication methods

If you receive a suspicious message requesting payment information while claiming to represent Azhawaiian, please contact us using the official information provided on our Contact Us page.

FRAUD PREVENTION & ORDER VERIFICATION

Orders may be subject to payment verification and fraud-prevention checks.

We may review, hold or cancel an order when reasonably necessary due to:

Suspected fraudulent activity
Unauthorized payment
Payment verification failure
Material discrepancies in billing or order information
Invalid or unsupported shipping information
Other legitimate payment-security concerns

If we cancel an order after a completed payment has already been collected, an applicable refund will be issued to the original payment method.

ORDER CHANGES & CANCELLATIONS

Customers may request an order cancellation within 24 hours of purchase.

Requests to change:

Product options
Size
Personalization information
Name
Date
Text
Image
Other order details

must also be submitted within 24 hours of purchase.

After this period, production may already have begun and changes or cancellation may no longer be available.

Once an order has been shipped, it cannot be canceled.

Please review our Returns & Refunds Policy for complete cancellation and product-issue terms.

REFUNDS

Approved refunds will normally be processed back to the original payment method.

After Azhawaiian processes a refund, it may take approximately 3–10 business days for the funds to appear in your account.

The exact timing depends on:

Your bank
Card issuer
Payment provider
Original payment method

Azhawaiian does not control the processing time of your financial institution after the refund has been submitted.

For refund eligibility and product-issue requirements, please review our Returns & Refunds Policy.

PAYMENT DISPUTES

If you notice a charge you do not recognize or believe there is an issue with a payment associated with your order, please contact our customer support team so we can review the information available to us.

Nothing in this Payment Policy limits any rights you may have through your bank, card issuer, payment provider or applicable consumer protection law.

PAYMENT INFORMATION & PRIVACY

Personal information provided during checkout is handled in accordance with our Privacy Policy and the privacy practices of the applicable payment provider.

Azhawaiian does not use this Payment Policy to replace the terms, privacy policies or other conditions imposed by third-party payment providers.

Please review our Privacy Policy for more information about how we handle personal information.

REGIONAL CONSUMER RIGHTS

Payment and consumer protection laws may vary depending on your country or region.

Nothing in this Payment Policy is intended to exclude, restrict or waive any mandatory consumer rights that cannot legally be excluded.

Where applicable law provides additional rights or remedies, those rights will apply.

CHANGES TO THIS PAYMENT POLICY

We may update this Payment Policy from time to time to reflect changes to:

Available payment methods
Checkout functionality
Shipping charges
Business operations
Payment-provider requirements
Applicable legal requirements

The latest version of this Payment Policy will be published on this page.

NEED PAYMENT ASSISTANCE?

If you have questions about a payment, refund, billing issue or order charge, please contact the Azhawaiian Customer Support Team through our Contact Us page.

For faster assistance, please include:

Your order number
Email address used to place the order
Brief description of the issue

For your security, please do not send your full card number, CVV/security code, passwords or other sensitive payment credentials.