FREQUENTLY ASKED QUESTIONS

Find answers to common questions about Azhawaiian products, production, sizing, shipping, tracking, order changes, returns and refunds.

ORDERS & PRODUCTION

Where are Azhawaiian products produced?

Azhawaiian products are produced, quality checked and packed in Vietnam before shipment.

Our business contact information is based in the United States, while product production and packing take place in Vietnam.

How long does production take?

Please allow up to 7 days for production and handling before your order is dispatched.

This time allows your order to be produced, quality checked, prepared and packed before being handed over to the shipping carrier.

Are Azhawaiian products ready to ship?

Our products require production and preparation before shipment and should not be considered ready-to-ship items.

Please allow up to 7 days for production and handling before dispatch.

What products does Azhawaiian offer?

Azhawaiian creates colorful all-over-print summer styles including:

  • Hawaiian Shirts
  • Men's Polo Shirts
  • Women's Sleeveless Polo Shirts
  • Bikinis
  • Pet Hawaiian Shirts
  • Beach Towels

Our designs are inspired by tropical escapes, ocean life, pets, hobbies, sports, florals, retro styles, humor and more.

SHIPPING & DELIVERY

Where does Azhawaiian ship?

Azhawaiian currently ships to:

  • United States
  • European Union countries
  • United Kingdom
  • Canada
  • Australia

Within the United States, we currently do not ship to:

  • Hawaii
  • Puerto Rico
  • Guam
  • U.S. Virgin Islands
  • American Samoa
  • Northern Mariana Islands
  • APO / FPO / DPO military addresses

Please review our Shipping & Delivery Policy for complete destination information.

How much does shipping cost?

Our standard shipping rates are:

United States: $4.99
European Union: $8.99
United Kingdom: $8.99
Canada: $9.99
Australia: $12.99

Orders with a merchandise total of $75 USD or more qualify for free standard shipping.

The applicable shipping charge or free shipping discount will be displayed at checkout before you complete your purchase.

How long does shipping take?

After your order has been dispatched, estimated shipping transit is approximately:

7–14 days

This estimate begins after production and handling have been completed.

Actual delivery timing may vary depending on the destination, carrier operations, customs processing, weather, peak shipping periods and other circumstances outside our control.

How long should I allow for my complete order?

Please consider both parts of the order timeline:

Production & Handling: Up to 7 days
Shipping Transit: Approximately 7–14 days after dispatch

If you are ordering for a vacation, birthday, cruise, event or other specific date, we recommend ordering as early as possible.

Can you guarantee delivery by a specific date?

No.

Delivery dates and shipping timeframes are estimates only.

Because final delivery is handled by third-party shipping carriers and may be affected by circumstances outside our control, we cannot guarantee arrival on a specific date.

Will I have to pay import taxes or customs fees?

International orders may be subject to VAT, import duties, customs fees, taxes or other charges depending on the destination country.

Customers are responsible for any applicable charges that are not collected at checkout.

These charges are determined by local authorities and are outside Azhawaiian's control.

Will I receive tracking information?

Tracking information will be provided through your shipping notification when it becomes available.

Carrier tracking may not update immediately after dispatch, and additional time may be required before the first tracking scan appears.

What should I do if tracking has not updated?

Tracking updates are controlled by the shipping carrier and may occasionally take time to appear while a package is moving through the shipping network.

If your tracking has not updated for an extended period, please contact our customer support team and include your order number.

What happens if my package is lost?

If tracking information indicates that your shipment may be lost, please contact us so we can review the available shipping information.

If the package is confirmed as lost, we may offer you a choice between:

  • A replacement order
  • A refund

What if tracking says delivered but I cannot find my package?

Please first check:

  • Your mailbox
  • Front door or porch
  • Other delivery areas
  • Other household members
  • Neighbors
  • Building reception or mailroom, if applicable

You may also contact the shipping carrier for additional delivery information.

If the package still cannot be located, please contact us. We will review the available tracking information and may provide a replacement or refund, depending on the circumstances.

SIZING & PRODUCT INFORMATION

How do I choose the correct size?

Please review the size chart provided on the product page before placing your order.

We recommend comparing the listed measurements with a similar item you already own that fits you comfortably.

Customers are responsible for selecting the appropriate size before ordering.

Can I exchange an item if I select the wrong size?

Except where applicable consumer protection law provides otherwise, we do not accept returns or exchanges solely because the customer selected an incorrect size.

Please review the size chart carefully before completing your purchase.

If you receive a different size from the size shown on your order confirmation, please contact us within 14 days of delivery.

Will every all-over-print item look exactly the same as the product image?

All-over-print products may have minor variations in print placement depending on product size, shape and the production process.

Product images are intended to represent the overall design and appearance. Please review all available product images and product information before ordering.

ORDER CHANGES & CANCELLATIONS

Can I cancel my order?

Yes.

Cancellation requests must be submitted within 24 hours of purchase.

After 24 hours, production may already have begun and the order cannot be canceled.

Once an order has been shipped, it cannot be canceled.

Can I change my order after placing it?

Please contact us within 24 hours of purchase if you need to request a change.

Changes requested after this period may not be possible because production may already have begun.

Can I change personalization information after ordering?

Requests to change a name, date, text, image, product option or other personalization information must be submitted within 24 hours of purchase.

After this period, production may already have begun and changes or cancellation will no longer be available.

Please carefully review all personalization details before placing your order.

RETURNS & REFUNDS

What is Azhawaiian's return policy?

Except where applicable consumer protection law provides otherwise, we do not accept returns or exchanges for non-defective products due to:

  • Change of mind
  • Personal preference
  • No longer wanting the item
  • Selecting the wrong size
  • Ordering the wrong product
  • Incorrect personalization information submitted by the customer

If your item arrives damaged, defective, incorrectly printed or different from what you ordered, please contact us within 14 days of delivery.

Customers in certain countries or regions may have additional statutory consumer rights. Please review our Returns & Refunds Policy for complete details.

What if my item arrives damaged or incorrect?

Please contact us within 14 days of delivery and provide:

  • Your order number
  • A brief description of the issue
  • A clear photo of the product showing the problem

If the issue is confirmed, you may choose between:

Replacement or Refund

Do I need to return a damaged or incorrect item?

For approved damaged, defective, incorrectly printed or incorrect-item claims, you do not need to return the affected product.

Please do not send an item to our business address unless our customer support team specifically provides return instructions.

How long does a refund take?

Once a refund has been approved and processed, it may take approximately 3–10 business days to appear in your original payment method.

The exact timing depends on your bank, card issuer or payment provider.

PERSONALIZED PRODUCTS

Can personalized or customized products be returned?

Personalized and customized products are generally not eligible for return or exchange because of customer preference, incorrect size selection or incorrect personalization information submitted by the customer, except where applicable consumer law provides otherwise.

If a personalized product arrives damaged, defective, incorrectly produced or does not match the personalization information submitted with your order, please contact us within 14 days of delivery.

Can I cancel or change a personalized order?

Cancellation and personalization-change requests must be submitted within 24 hours of purchase.

After this period, production may already have begun and the order can no longer be changed or canceled.

REGIONAL CONSUMER RIGHTS

Do customers outside the United States have different consumer rights?

Consumer protection laws vary by country and region.

Customers in certain jurisdictions, including the European Union, United Kingdom, Canada and Australia, may have mandatory statutory consumer rights in addition to the policies described on our website.

Nothing in our policies is intended to exclude or limit consumer rights that cannot legally be waived.

Please review our Returns & Refunds Policy or contact our customer support team if you have questions about your order.

NEED MORE HELP?

If you cannot find the answer you need, please contact the Azhawaiian Customer Support Team through our Contact Us page.

For order-related questions, please include your order number.

You can also review:

  • Shipping & Delivery Policy
  • Returns & Refunds Policy
  • Size Guide
  • Contact Us