Returns & Refunds Policy

At Azhawaiian, we want you to receive the product you ordered in the condition you expected. Many of our products are produced specifically for each order, so please review our return, refund, exchange, and cancellation policy carefully before making a purchase.

This policy applies subject to any mandatory consumer rights provided by the laws of your country or region.

14-DAY ISSUE REPORTING WINDOW

If your order arrives damaged, defective, incorrectly printed, or different from what you ordered, please contact us within 14 days of delivery.

Please include:

  • Your order number
  • A brief description of the issue
  • A clear photo of the product showing the problem, when applicable

You generally do not need to return the affected product unless we specifically provide return instructions.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If we confirm that your item is:

  • Damaged
  • Defective
  • Incorrectly printed
  • The wrong product
  • Different from the item you ordered

we may offer one of the following resolutions:

Replacement — We will arrange a replacement item.

or

Refund — We will issue a refund for the affected item.

We may request photos or other reasonable information to help us review the issue.

RETURNS & EXCHANGES FOR NON-DEFECTIVE ITEMS

Except where applicable consumer protection law provides otherwise, we do not accept returns or exchanges for non-defective items due to:

  • Change of mind
  • No longer wanting the item
  • Personal preference
  • Ordering the wrong product
  • Selecting the wrong size
  • Incorrect personalization information submitted by the customer

Please review product details, personalization information, and size charts carefully before completing your purchase.

Customers in certain countries or regions may have additional statutory return, cancellation, or withdrawal rights. These rights are not limited by this policy where they cannot legally be waived.

SIZE SELECTION

Customers are responsible for selecting the appropriate size before placing an order.

Please review the size chart provided on the product page before purchasing.

Except where applicable law provides otherwise, we do not accept returns, exchanges, or refunds solely because the customer selected an incorrect size.

If the item you receive is different from the size shown on your order confirmation or there is a confirmed production error, please contact us within 14 days of delivery.

PERSONALIZED & CUSTOMIZED PRODUCTS

Personalized and customized products are produced according to the information submitted with the order.

Any request to change:

  • Name
  • Date
  • Text
  • Image
  • Personalization details
  • Product option

should be submitted within 24 hours of placing the order.

After this period, production may already have begun and changes or cancellation may no longer be possible.

Except where applicable consumer law provides otherwise, personalized or customized products are generally not eligible for return or exchange because of:

  • Customer preference
  • Incorrect size selection
  • Incorrect personalization information submitted by the customer

If a personalized item arrives damaged, defective, incorrectly produced, or does not match the personalization details submitted with the order, please contact us within 14 days of delivery.

ORDER CANCELLATIONS

Cancellation requests should be submitted within 24 hours of purchase.

After 24 hours, production may already have begun and cancellation may no longer be possible.

Once an order has been dispatched, it generally cannot be canceled through our normal cancellation process.

Any mandatory cancellation or withdrawal rights provided by applicable consumer law remain unaffected.

If you need to request a cancellation or change, please contact us as soon as possible and include your order number.

RETURN SHIPPING

For approved damaged, defective, incorrectly printed, or incorrect-item claims, we generally do not require the affected product to be returned.

Because no physical return is normally required for these approved claims, there is no return shipping charge to the customer.

If a return is required in a particular case, our customer support team will provide instructions before the item is sent.

Please do not send products to our business address unless we specifically provide return instructions.

REFUNDS

Once a refund has been approved, we will process it to the original payment method.

After the refund has been processed, it may take approximately 3–10 business days to appear in your account, depending on your bank, card issuer, or payment provider.

Azhawaiian does not control the processing time of financial institutions after a refund has been submitted.

LOST PACKAGES

If tracking information indicates that a shipment may be lost in transit, please contact us so we can review the available shipment information.

If the package is confirmed as lost, we may offer:

  • A replacement order, or
  • A refund

PACKAGES MARKED DELIVERED BUT NOT RECEIVED

If tracking shows that your package has been delivered but you cannot locate it, please first check:

  • Your mailbox
  • Front door, porch, or other delivery areas
  • Other household members
  • Neighbors
  • Building reception or mailroom, if applicable

You may also contact the shipping carrier for additional delivery information.

If the package still cannot be located, please contact us. We will review the available tracking information and may provide a replacement or refund, depending on the circumstances.

REGIONAL CONSUMER RIGHTS

Consumer protection laws vary by country and region.

Customers in certain jurisdictions, including the European Union, United Kingdom, Canada, and Australia, may have statutory consumer rights in addition to the policies described above.

Nothing in this Returns & Refunds Policy is intended to exclude, restrict, or limit any consumer rights that cannot legally be waived.

Where mandatory consumer law conflicts with any part of this policy, the applicable consumer law will take precedence.

HOW TO REPORT AN ISSUE

Please contact the Azhawaiian Customer Support Team through our Contact Us page or by email:

Email: support@azhawaiian.com

For faster assistance, please include:

  • Your order number
  • A description of the issue
  • Clear photos of the affected product when applicable

Claims involving damaged, defective, incorrectly printed, or incorrect products should generally be submitted within 14 days of delivery.

IMPORTANT POLICY SUMMARY

Issue reporting period: Within 14 days of delivery

Change of mind: Generally not accepted, except where applicable consumer law provides otherwise

Wrong size selected by customer: Generally not eligible for return or exchange, subject to applicable consumer law

Damaged / defective / incorrect item: Replacement or refund

Photos for product issues: May be requested when applicable

Physical return for approved product issues: Generally not required

Order cancellation requests: Within 24 hours of purchase

Personalization changes: Within 24 hours of purchase

Refund processing: Approximately 3–10 business days after the refund is processed

Confirmed lost package: Replacement or refund

Regional consumer rights: Mandatory consumer rights remain unaffected